Refund policy

Effective from November 15, 2026. This policy applies to brand balances on CliperClip, a service operated by PT Bintang Muda Roof.

1. Refundable balance

Brand balance not yet used for campaigns (available balance) can be refunded at any time to an account in the brand's or account owner's name.

2. Remaining campaign budget

When a campaign closes, whether by the brand, on its end date, or when the budget runs out, the remaining budget plus the 15% platform fee on it automatically returns to the brand balance. It can then be reused or refunded.

3. Non-refundable amounts

• Budget already spent on tracked views and the platform fee on that budget.
• Earnings already paid to clippers.

4. Rejected campaigns

If a campaign is rejected during review, the full reserved budget and fee return to the brand balance.

5. How to request

Send your request to support@cliperclip.com or via the Contact page, including your account email, amount, and destination account. Requests are processed within 7 business days once complete.

6. Fees

Refunds are sent without deductions from us. Interbank transfer fees (if any) are borne by the recipient.

7. Misuse

We may hold refunds suspected of fraud, money laundering, or Terms of service violations until a review is complete.